Remote Associate Director, Client Success & Growth

World Education Services, Inc.; Toronto; Remote; CAD 102,000 - 131,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Wellness programs

Tuition reimbursement

Professional development

Job summary

World Education Services, Inc. seeks an Associate Director, Client Success to lead client retention, expansion, and engagement across a 7,000+ account portfolio. This remote Canada role partners with Sales, Marketing and Customer Solutions to drive renewals, upsell and cross-sell opportunities.

You will mentor a small Client Success team and report to the Director of Client Success & Business Development. The position requires a strategic leader with Salesforce expertise, robust analytics, and a

Qualifications

• 8+ years of experience in client success, account management, or revenue-focused roles.
• 3+ years of experience leading and developing high-performing teams.
• Proven track record of owning client retention, expansion, and portfolio growth outcomes.
• Experience managing large-scale, complex client portfolios (5,000+ accounts preferred; 10,000+ strongly preferred).
• Experience with forecasting and performance tracking in a quota-driven environment.
• Strong experience with Salesforce CRM and reporting.

Responsibilities

• Own performance across a 7,000+ account portfolio, with accountability for retention, expansion, and organic growth.
• Develop and execute strategies to increase client volume and maximize account value within existing accounts.
• Manage portfolio performance against defined retention and expansion targets, including forecasting and reporting to leadership.
• Lead, coach, and develop a team of Client Success professionals, setting clear expectations for ownership and performance.
• Translate client insights into actionable recommendations and drive improvements to processes, products, and client experience.

Skills

Client management

Leadership

Strategic thinking

Forecasting

Education

Bachelor's degree in business/public administration/education

Master's preferred

Tools

Salesforce CRM

Reporting & Analytics

Job description

World Education Services, Inc. seeks an Associate Director, Client Success to lead client retention, expansion, and engagement across a 7,000+ account portfolio. This remote Canada role partners with Sales, Marketing and Customer Solutions to drive renewals, upsell and cross-sell opportunities.

You will mentor a small Client Success team and report to the Director of Client Success & Business Development. The position requires a strategic leader with Salesforce expertise, robust analytics, and a