Director, Enterprise Customer Success & Renewal Strategy

Salesforce; Vancouver; On-site; CAD 165,800 - 240,400; Full time

Job summary

A leading CRM company is seeking a Director of Customer Success Management in Metro Vancouver. This role involves leading strategies for customer success and renewal plans, managing a team, and aligning closely with sales. Ideal candidates will have over 8 years of leadership experience, expertise in customer success, and familiarity with industry trends. The position offers a competitive salary ranging from CAD 165,800 to CAD 240,400, along with opportunities for team collaboration and strategic growth.

Qualifications

• Minimum of 8+ years in leadership roles with experience in customer success.
• Strong background in analyzing industry trends and risks.
• Proven success in managing talent development and retention.

Responsibilities

• Lead a team of Customer Success Managers to drive excellence.
• Collaborate with sales and renewals to improve success plans.
• Monitor and manage customer health using performance metrics.

Skills

Leadership

Critical thinking

Customer success management

Excellent communication

Collaboration

Talent management

Industry trends analysis

Tools

Tableau

Microsoft Power BI

Looker

Qlik

MicroStrategy

Domo

Job description

A leading CRM company is seeking a Director of Customer Success Management in Metro Vancouver. This role involves leading strategies for customer success and renewal plans, managing a team, and aligning closely with sales. Ideal candidates will have over 8 years of leadership experience, expertise in customer success, and familiarity with industry trends. The position offers a competitive salary ranging from CAD 165,800 to CAD 240,400, along with opportunities for team collaboration and strategic growth.