Director of Enterprise Customer Success & Signature Growth

Salesforce, Inc.; Toronto; On-site; CAD 165,800 - 240,400; Full time

Benefits offered by this job

Career development resources

Inclusive work environment

Comprehensive benefits package

Job summary

A leading CRM provider is seeking a Director of Customer Success Management in Toronto, Canada. This role will lead customer success strategies, drive team excellence, and manage relationships for Signature Success Plans. The ideal candidate will have over 8 years in leadership, strong collaboration skills, and experience with analytics to inform customer strategies. This position offers competitive salary and benefits focused on personal growth and inclusivity.

Qualifications

• Minimum of 8+ years in leadership roles with direct experience in customer success.
• Strong critical thinking and ability to use data to identify trends.
• Excellent communication skills to bridge teams.

Responsibilities

• Lead a team of Customer Success Managers to foster growth.
• Resolve customer blocking issues in collaboration with contributors.
• Partner with sales teams for Signature Success Plan renewals.

Skills

Leadership

Customer Success Strategy

Critical Thinking

Collaboration

Talent Management

Tools

Tableau

Microsoft Power BI

Job description

A leading CRM provider is seeking a Director of Customer Success Management in Toronto, Canada. This role will lead customer success strategies, drive team excellence, and manage relationships for Signature Success Plans. The ideal candidate will have over 8 years in leadership, strong collaboration skills, and experience with analytics to inform customer strategies. This position offers competitive salary and benefits focused on personal growth and inclusivity.