Remote Product Support Specialist – Drive Customer Success

Viv Technologies Inc.; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Great corporate culture

Opportunities for mentorship and skill growth

Job summary

A dynamic technology company in Toronto is seeking a Product Support Specialist to ensure customer satisfaction and maintain product quality. You will take ownership of customer issues, provide direction, and collaborate with a cross-functional team. Ideal candidates will have a Bachelor’s Degree in IT or related fields and relevant experience. The role offers a competitive salary and benefits in a supportive work culture that values diversity and inclusion.

Qualifications

• 1 year of relevant work and/or co-op experience.
• Experience with service desk management strongly preferred.
• Detail and results-oriented, self-motivated, and persistent.

Responsibilities

• Take ownership of customer issues from initial communication to resolution.
• Provide reliable technical and non-technical direction to customers.
• Work with a cross-functional team including engineers.

Skills

Problem-solving

Interpersonal skills

Technical support

Analytical skills

Education

Bachelor's Degree in Information Technology, Computer Engineering, or related

Job description

A dynamic technology company in Toronto is seeking a Product Support Specialist to ensure customer satisfaction and maintain product quality. You will take ownership of customer issues, provide direction, and collaborate with a cross-functional team. Ideal candidates will have a Bachelor’s Degree in IT or related fields and relevant experience. The role offers a competitive salary and benefits in a supportive work culture that values diversity and inclusion.