Remote Technical Support Specialist (Customer Care)

BIS Safety Software; Toronto; Remote; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Comprehensive benefits package

Health spending account

Employee Stock Ownership Plan (ESOP)

Flexible working hours

Job summary

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service. The ideal candidate has at least 2 years of customer service experience, strong computing skills, and enjoys helping users solve problems. Responsibilities include handling customer inquiries and training users on software. This position offers a competitive salary and benefits in a collaborative environment.

Qualifications

• Minimum 2 years experience delivering exceptional customer service.
• Excellent listening skills.
• Strong English written and oral communication skills.

Responsibilities

• Provide outstanding technical support to our customers.
• Respond to telephone and email inquiries from users.
• Educate and provide training to customers on software.

Skills

Customer service experience

Communication skills

Independent work

Leadership qualities

Positive demeanor

Technical problem-solving

Strong computing skills

Tools

Microsoft Word

Microsoft Excel

Job description

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service. The ideal candidate has at least 2 years of customer service experience, strong computing skills, and enjoys helping users solve problems. Responsibilities include handling customer inquiries and training users on software. This position offers a competitive salary and benefits in a collaborative environment.