Remote Customer Success Systems Lead | AI & Automation

Bold Commerce; Calgary; Remote; CAD 70,000 - 90,000; Full time

Job summary

A dynamic ecommerce solutions provider in Calgary is seeking a Business Systems Administrator to optimize systems for customer success. The role focuses on managing tools like Zendesk and driving effective self-service strategies to enhance customer experiences. Candidates should have over three years of experience in systems administration, particularly with Zendesk, and a strong ability to integrate various platforms. This position allows for remote work across Canada and offers competitive benefits.

Benefits

Competitive compensation

Employee Options

Employer Paid Health & Dental Benefits

Virtual mental health support

Annual Health Benefit

Flexible work hours

Competitive paid vacation days

Qualifications

• 3+ years administering Customer Success or Support systems (Zendesk required).
• Proven experience with system integrations and connecting tools via REST APIs.
• Comfortable working across technical and non-technical teams.

Responsibilities

• Own and optimize Customer Success systems including Zendesk and internal platforms.
• Define and execute AI-powered self-service strategies.
• Continuously analyze self-service effectiveness.

Skills

Customer Success systems administration

Workflow design

System integrations via REST APIs

AI-powered self-service strategies

Data tools analysis

Tools

Zendesk

Zapier

Looker/LookML

Job description

A dynamic ecommerce solutions provider in Calgary is seeking a Business Systems Administrator to optimize systems for customer success. The role focuses on managing tools like Zendesk and driving effective self-service strategies to enhance customer experiences. Candidates should have over three years of experience in systems administration, particularly with Zendesk, and a strong ability to integrate various platforms. This position allows for remote work across Canada and offers competitive benefits.