Remote Customer Success Specialist (Bilingual)

Vretta; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive benefits package

Job summary

Vretta is seeking a Customer Success Specialist to join our Operations team. You will engage with students, educators, and administrators, resolving technical issues with a client-first mindset and driving value through process improvements.

You will work in a remote capacity with a focus on onboarding, account health, and long-term retention, while collaborating with Product, Engineering, and Project teams to implement enhancements. Fluency in English and French is highly valued.

Qualifications

• 1–2 years in a customer success or similar role in a SaaS environment.
• Strong analytical and problem-solving skills.
• Able to work in EST.
• Proficient with Microsoft Office Suite (Word, Excel, PPT).
• Experience with Mac, PC, and Google devices.
• Experience with Quality Assurance.
• Self-starter with minimal supervision.

Responsibilities

• Handle new or escalated support tickets, resolving issues directly or escalating complex problems.
• Track and analyze tickets to identify root causes; collaborate with product and engineering for permanent solutions.
• Configure technical setups for onboarding and integration.
• Collaborate with Project, Product, and Engineering teams to manage live administration windows and communicate feature requests.
• Build strong client relationships to understand needs, drive platform adoption, and retain customers.
• Gather usability feedback and share insights to improve feature performance.

Skills

communication

bilingual English/French

analytical thinking

problem solving

Microsoft Office

QA experience

self-starter

Tools

Mac/PC/Google devices

Job description

Vretta is seeking a Customer Success Specialist to join our Operations team. You will engage with students, educators, and administrators, resolving technical issues with a client-first mindset and driving value through process improvements.

You will work in a remote capacity with a focus on onboarding, account health, and long-term retention, while collaborating with Product, Engineering, and Project teams to implement enhancements. Fluency in English and French is highly valued.