Customer Success Manager — Remote Growth & Adoption

PSD Citywide Inc.; Toronto; Hybrid; CAD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Wellness coverage

Flexible remote work

Work-life balance

Summer Fridays

Culture and community

Career growth

Zusammenfassung

PSD Citywide Inc. is seeking a Customer Success Manager to manage a portfolio of government and public-sector customers across North America, ensuring adoption and ongoing value of our software solutions.

You will serve as the main contact, address risks, and coordinate with Sales, Services, and Product to deliver a consistent customer experience. The role emphasizes proactive engagement, health monitoring, and renewal support, with a focus on building lasting relationships and driving product

Qualifikationen

• 1–3 years of experience in Customer Success, Account Management, or SaaS.
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain effective customer relationships.
• Strong organizational skills and the ability to manage multiple customers, priorities, and deadlines.
• Ability to identify customer needs, assess issues, and develop appropriate next steps.
• Ability to work collaboratively with cross-functional teams.
• Proficiency with CRM systems and standard business productivity tools.

Aufgaben

• Manage an assigned portfolio of customers and maintain regular engagement.
• Develop and maintain strong working relationships with customer stakeholders.
• Maintain accurate customer information and account plans in the CRM.
• Prioritize customer activities based on account needs, objectives, and risk indicators.
• Support customers in achieving business objectives through effective use of the software.
• Conduct regular customer meetings, check-ins, and business reviews.
• Identify opportunities to increase product utilization and engagement.
• Provide customers with resources, education, and guidance for successful adoption.
• Monitor customer health indicators and address risks to retention.
• Coordinate with Sales, Services, Product, and Operations to ensure a consistent experience.
• Serve as a customer advocate and facilitate escalation when needed.

Kenntnisse

Customer relationship management

Communication skills

Organizational skills

Team collaboration

Ausbildung

Bachelor's degree in Business, Communications, or related field

Tools

CRM systems

Microsoft Office / Google Workspace

Jobbeschreibung

PSD Citywide Inc. is seeking a Customer Success Manager to manage a portfolio of government and public-sector customers across North America, ensuring adoption and ongoing value of our software solutions.

You will serve as the main contact, address risks, and coordinate with Sales, Services, and Product to deliver a consistent customer experience. The role emphasizes proactive engagement, health monitoring, and renewal support, with a focus on building lasting relationships and driving product