Remote Customer Success Manager - Contract-to-Hire

Gofractional; Ottawa; Hybrid; CAD 112,000 - 154,000; Part time

Benefits offered by this job

Remote culture

Health and dental

Short-term disability

Flexible time off

Parental leave

Home office stipend

Learning stipend

Stock options

Job summary

GoodTime is seeking a Customer Success Manager for US/Canada via Contract-to-Hire. The role partners with Small Business and Mid-Market customers to support recruiting operations, ensuring customers love GoodTime. The ideal candidate is highly technical and delivers success plans, QBRs, and enablement across teams.

Remote-first engagement with 10% travel, focusing on product adoption, renewal growth, and excellent customer relationships. Strong cross-functional collaboration is essential.

Qualifications

• 4+ years in Customer Success Management or onboarding with complex software.
• 3+ years of experience conducting QBRs.
• Recruiting, ATS or HR technology preferred.
• Superior communication, presentation, and interpersonal skills.
• Self-motivated and able to wear multiple hats.

Responsibilities

• Build executive relationships to drive retention and product adoption.
• Analyze usage data to recommend features and configurations.
• Create and monitor customer success plans and playbooks.
• Maintain expert knowledge of the GoodTime product suite.
• Understand the TA industry to identify opportunities.
• Collaborate cross-functionally with Eng, Product, Sales, and Marketing.

Skills

Customer success

QBRs

Cross-functional

Communication

Technical product

Education

Bachelor's degree or equivalent

Tools

ATS

HR tech

Job description

GoodTime is seeking a Customer Success Manager for US/Canada via Contract-to-Hire. The role partners with Small Business and Mid-Market customers to support recruiting operations, ensuring customers love GoodTime. The ideal candidate is highly technical and delivers success plans, QBRs, and enablement across teams.

Remote-first engagement with 10% travel, focusing on product adoption, renewal growth, and excellent customer relationships. Strong cross-functional collaboration is essential.