Customer Success Manager - (Remote - US)

Jobgether; Canada; Remote; CAD 80,000 - 90,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Success Manager, der Kundenbeziehungen aufbaut und pflegt. In dieser spannenden Rolle werden Sie ein Portfolio von über 120 Kunden verwalten und sich auf die Steigerung der Produktakzeptanz sowie die Reduzierung der Abwanderung konzentrieren. Ihre Erfolge werden durch wichtige Kennzahlen wie Umsatzbindung und Kundenzufriedenheit gemessen. Sie arbeiten eng mit verschiedenen Teams zusammen, um den Kundenwert zu steigern und wertvolles Feedback zu den Produktangeboten zu geben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

100% Remote-Arbeit

Unbegrenzte PTO

Umfassende Gesundheitsversorgung

Vor IPO Aktienpaket

Flexibles Arbeiten

Qualifications

• 2+ Jahre Erfahrung in Kundenbetreuung oder Account Management.
• Erfolgreiche Bilanz in der Kundenbindung und Umsatzsteigerung.

Responsibilities

• Verwalten eines Portfolios von 120+ Kunden zur Steigerung der Produktakzeptanz.
• Zusammenarbeit mit funktionsübergreifenden Teams zur Verbesserung der Kundenerfahrung.

Skills

Kundenbetreuung

Datenanalyse

Salesforce

Kundenbindung

Interpersonelle Fähigkeiten

Tools

Sales Loft

TalkDesk

Gong

Loom

Metabase

Job description

Customer Success Manager - (Remote - US)

Customer Success Manager - (Remote - US)

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Customer Success Manager, remotely from the United States or Canada.

In this role, you will manage a portfolio of 120+ customers, focusing on driving product adoption, delivering value, and preventing churn. You will work closely with at-risk customers, aiming to transform them into brand advocates and uncovering opportunities for growth. Your success will be measured by key metrics, including revenue retention and customer engagement. Additionally, you'll collaborate with cross-functional teams to influence the customer journey and provide valuable feedback on product offerings.

Accountabilities:

• Manage a portfolio of 120+ customers, focusing on increasing product adoption and reducing churn
• Engage with at-risk customers to drive product value, identify expansion opportunities, and improve customer satisfaction
• Collaborate with the Launch and Support teams to deliver world-class customer service
• Analyze customer data to inform interactions, develop strategic recommendations, and drive customer retention
• Play a key role in identifying growth opportunities and helping to scale success across the customer base
• Provide regular feedback to cross-functional teams, helping to shape the product and future offerings
  
  
  

Requirements

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales with a strong track record of achieving results
• Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• Strong ability to interpret and leverage customer data to drive decisions
• Excellent interpersonal skills and the ability to handle objections and de-escalate challenging conversations
• Familiarity with industry trends, especially in the B2B2C and food/hospitality sectors, is a plus
• Bonus: Experience working in a restaurant or hospitality environment
  
  
  

Benefits

• Competitive base salary ($80,000 - $90,000 USD) plus a generous pre-IPO equity package
• 100% remote work with flexible hours
• Unlimited PTO and extra fun perks
• Comprehensive health coverage
• A dynamic, fast-paced work environment with opportunities for personal and professional growth
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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