Remote Customer Experience Champion

GL Inc; Rouyn-Noranda; Remote; CAD 42,000 - 64,000; Full time

Job summary

TD is seeking a Customer Experience Associate to help customers with deposits, withdrawals, and bill payments while identifying needs and recommending banking solutions. You will resolve inquiries, promote TD services, and contribute to a positive team environment in a fast-paced banking setting.

Strong communication, organizational skills, and proficiency with MS Office are essential. High school diploma or equivalent is required; an undergraduate degree is a plus.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Time management

MS Office

Education

High School diploma or equivalent

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD is seeking a Customer Experience Associate to help customers with deposits, withdrawals, and bill payments while identifying needs and recommending banking solutions. You will resolve inquiries, promote TD services, and contribute to a positive team environment in a fast-paced banking setting.

Strong communication, organizational skills, and proficiency with MS Office are essential. High school diploma or equivalent is required; an undergraduate degree is a plus.