Banking Customer Experience Specialist

TD; Kirkland; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Kirkland, QC, is seeking a Customer Experience Associate to deliver a high-quality banking experience for customers. You will process deposits, withdrawals, and bill payments while understanding customer needs and offering suitable financial solutions.

Strong communication, accuracy, and privacy are essential as you help customers navigate TD’s products and services. This role supports growth within TD’s Personal & Commercial Banking division.

Qualifications

• High School diploma required; 1+ years of relevant experience preferred.
• Proficiency with MS Office and internet tools.
• Strong communication, organization, and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures; escalate as needed.
• Achieve goals by promoting banking solutions and completing processes accurately.
• Communicate clearly with customers about banking processes and solutions.
• Support a positive and equitable team environment; participate in personal development.
• Keep coworkers updated on routine activities and assist the team as needed.
• Suggest operational improvements to deliver better customer experiences.

Skills

Customer service

Communication

Attention to detail

Time management

Adaptability

Education

High School diploma

Undergraduate degree or equivalent (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Kirkland, QC, is seeking a Customer Experience Associate to deliver a high-quality banking experience for customers. You will process deposits, withdrawals, and bill payments while understanding customer needs and offering suitable financial solutions.

Strong communication, accuracy, and privacy are essential as you help customers navigate TD’s products and services. This role supports growth within TD’s Personal & Commercial Banking division.