Customer Experience Champion – Banking Solutions

TD Bank Group; Oakville; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Bank Group in Oakville, Ontario is hiring a Customer Experience Associate to help customers with deposits, transfers, and inquiries while delivering outstanding service at the branch. You will identify customer needs and propose suitable banking solutions, ensuring accuracy and compliance with procedures.

The role requires a High School diploma and 1+ years of experience, along with proficiency in MS Office.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication skills

Time management

Organizational skills

Initiative

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Bank Group in Oakville, Ontario is hiring a Customer Experience Associate to help customers with deposits, transfers, and inquiries while delivering outstanding service at the branch. You will identify customer needs and propose suitable banking solutions, ensuring accuracy and compliance with procedures.

The role requires a High School diploma and 1+ years of experience, along with proficiency in MS Office.