Remote Contact Centre Team Lead | Coaching & Performance

Sonova Group; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care company is looking for a Contact Centre Team Lead in Canada. This remote position requires experience in call centres and strong coaching skills to support team members in achieving performance targets. You will provide real-time assistance and ensure efficient call handling. The role offers competitive salary and full benefits from day one, along with opportunities for career growth in a supportive workplace.

Benefits

Competitive salary

Company-issued laptop and office equipment

Full benefits package on Day 1

Qualifications

• 2+ years of call centre or contact centre experience required.
• Previous experience as a Team Lead, Senior Agent, or Supervisor preferred.
• Ability to work in a remote/home office environment.

Responsibilities

• Lead, coach, and support contact centre agents to achieve performance targets.
• Monitor inbound and outbound call queues for service level expectations.
• Provide real-time guidance and feedback to agents.

Skills

Strong communication

Coaching

Organizational skills

Ability to manage competing priorities

Tools

Call centre systems

CRM platforms

Reporting tools

Job description

A leading hearing care company is looking for a Contact Centre Team Lead in Canada. This remote position requires experience in call centres and strong coaching skills to support team members in achieving performance targets. You will provide real-time assistance and ensure efficient call handling. The role offers competitive salary and full benefits from day one, along with opportunities for career growth in a supportive workplace.