Remote Clinical Service Desk Agent - 24/7 Support

NTT DATA North America; Halifax; Remote; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Work from home flexibility

Full-time hours

Opportunity for overtime

Job summary

A leading technology services company is seeking a Clinical Service Associate to provide support in a remote capacity from Halifax, Canada. This role involves handling inbound customer calls related to healthcare applications and requires strong technical troubleshooting skills. Candidates must be flexible with shifts, including nights and weekends. A high school diploma and 4 years of service desk experience are mandatory. This position offers an opportunity to impact patient outcomes in a fast-paced environment.

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent.
• Minimum of 1 year of technical troubleshooting experience with healthcare systems.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer calls in a 24x7x365 call center.
• Respond to service desk calls regarding clinical applications.
• Track and document incident tickets in a timely manner.

Skills

Service desk experience

Technical troubleshooting

Effective communication

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

A leading technology services company is seeking a Clinical Service Associate to provide support in a remote capacity from Halifax, Canada. This role involves handling inbound customer calls related to healthcare applications and requires strong technical troubleshooting skills. Candidates must be flexible with shifts, including nights and weekends. A high school diploma and 4 years of service desk experience are mandatory. This position offers an opportunity to impact patient outcomes in a fast-paced environment.