Clinical Service Desk Associate (remote)

NTT DATA North America; Halifax; Presencial; CAD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home flexibility

Full-time hours

Opportunity for overtime

Resumo da oferta

A leading technology services company is seeking a Clinical Service Associate to provide support in a remote capacity from Halifax, Canada. This role involves handling inbound customer calls related to healthcare applications and requires strong technical troubleshooting skills. Candidates must be flexible with shifts, including nights and weekends. A high school diploma and 4 years of service desk experience are mandatory. This position offers an opportunity to impact patient outcomes in a fast-paced environment.

Qualificações

• Minimum of 4 years of service desk/helpdesk experience or equivalent.
• Minimum of 1 year of technical troubleshooting experience with healthcare systems.
• High school diploma or equivalent required.

Responsabilidades

• Handle inbound customer calls in a 24x7x365 call center.
• Respond to service desk calls regarding clinical applications.
• Track and document incident tickets in a timely manner.

Conhecimentos

Service desk experience

Technical troubleshooting

Effective communication

Formação académica

High school diploma or equivalent

Ferramentas

Epic

Cerner

McKesson

Meditech

Descrição da oferta de emprego

Req ID: 358112

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical Service Associate (remote) to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). NTT DATA Canada is also looking for a Clinical Service Desk Helpdesk Associate to work remotely in Halifax, NS.

Must be available & able to work for all shifts including weekends & holidays. Time zones supported will vary. Preference given to applicants based in Halifax, NS. Shift flexibility is required; night, weekend, and/or holiday work will be needed. The schedule can change as per client and business requirements or training needs. Overtime may also be required.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long‑term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers supporting 65 million policy holders.

Responsibilities

• This position will be part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a 24x7x365 call center environment.
• All candidates must be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account‑specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality.
• Track and document the appropriate comments and close or escalate incident tickets and related issues in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8–10 hour period with scheduled breaks.
• Ensure a quiet, private workspace with high‑speed, wired internet.
• Travel up to 10% of the time if required.
• Lift up to 25 lbs if needed for equipment setup.
• Have a working cell phone for manager communication and two‑factor authentication.

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience (e.g., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service.
• High school diploma or equivalent required.

Preferred Skills

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller’s needs / requests.
• Exceptional ability to work optimally in a fast‑paced environment.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. As a global top employer, we have experts in more than 50 countries and offer clients access to a robust ecosystem of innovation centers and partners. NTT DATA is a part of the NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact form at https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.