Developing Investment Advisor - Regina & Saskatoon

toronto dominion bank; Regina; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

CAD 24/hour pay

15 hours/week minimum

Flexible schedule (EST)

Healthcare/tech experience in virtual/

Job summary

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to manage inbound calls, emails, and chats in a call center, and to provide information about Teladoc Health services. The role emphasizes outstanding customer service and the ability to resolve inquiries efficiently.

The position requires exceptional empathy, strong organizational skills, and bilingual English and French communication.

Qualifications

• Exceptional empathy and customer service oriented.
• Excellent organizational skills for managing priorities.
• Bi-lingual English and French required.

Responsibilities

• Handle inbound calls, emails, and chats to address inquiries.
• Resolve issues and coordinate queues in a call center environment.
• Provide information about Teladoc Health services.
• Occasionally handle crisis situations with composure.

Skills

Bi-lingual English and French

Empathy and customer service

Organizational skills

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superiorproblem-solving capabilities and organizational acumen to address challenge effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime: Monday to Friday:5:00AM-9:00AM EST; Thursday and Friday: 8:00PM-12:00AM EST; Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement