Soudeur(euse) - journalier(ère) de cour

Ec4 Inc/ Construction Tech; Saint-Jérôme; On-site; CAD 42,000 - 60,000; Part time

Benefits offered by this job

Hourly CAD pay

Flexible schedule

Overnight coverage

Healthcare/tech exposure

Job summary

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to provide outstanding customer service in a call center setting. The role involves handling inbound calls, emails, and chats to address inquiries and resolve issues, while coordinating queues and delivering information about Teladoc Health services.

The position may involve crisis situations and requires strong teamwork and independent work abilities.

Qualifications

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services; handle crisis situations when needed.
• Work independently and collaboratively within a dynamic team to ensure outstanding customer service.

Skills

Bilingual EN/FR

Empathy

Organizational skills

Adaptability

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves

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The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superiorproblem-solving capabilities and organizational acumen to address challenge effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime:
  • Monday to Friday:5:00AM-9:00AM EST
  • Thursday and Friday: 8:00PM-12:00AM EST
  • Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement