Senior Relationship & Marriage Coach (Remote)

MM Coaching Limited; Ottawa; Remote; CAD 27,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Part-time hours

Flexible schedule

Healthcare experience

Job summary

MM Coaching Limited seeks a Tier 1 Patient and Member Support Representative to deliver outstanding service in a call center environment. You will handle inbound calls, emails, and chats to address inquiries and resolve issues, while coordinating queues and providing Teladoc Health information.

Crisis situations may arise and require calm, professional responses. This role offers a flexible, part-time schedule with a minimum of 15 hours per week and a pay rate of CAD 24 per hour.

Qualifications

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement.

Responsibilities

• Handle inbound calls, emails, and chats to address inquiries.
• Resolve issues and coordinate queues to ensure smooth service.
• Provide information about Teladoc Health services.
• Occasionally handle crisis situations.

Skills

Empathy

Organizational skills

Adaptability

Bilingual English & French

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superiorproblem-solving capabilities and organizational acumen to address challenge effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime:
  • Monday to Friday:5:00AM-9:00AM EST
  • Thursday and Friday: 8:00PM-12:00AM EST
  • Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement