Remote Caseworker – Patient Support & Services

World Courier; Alberta; Hybrid; CAD 46.000 - 72.000; Vollzeit

Benefits dieser Stelle

Remote work

Benefits package

Zusammenfassung

Cencora is seeking a dedicated Caseworker, Patient Support & Services to support reimbursement and patient access workflows. Remote role covering Canada (AB/BC) with responsibilities across reimbursement documentation, case updates, and escalation handling.

Ideal candidates have 2+ years in reimbursement support or related fields, plus a high school diploma or equivalent. Certification in related areas is a plus. Competitive benefits and full-time hours offered.

Qualifikationen

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Aufgaben

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Kenntnisse

Reimbursement support

Patient services

Customer operations

Healthcare support services

Case coordination

Process improvement

Ausbildung

High School Diploma/GED

Jobbeschreibung

Cencora is seeking a dedicated Caseworker, Patient Support & Services to support reimbursement and patient access workflows. Remote role covering Canada (AB/BC) with responsibilities across reimbursement documentation, case updates, and escalation handling.

Ideal candidates have 2+ years in reimbursement support or related fields, plus a high school diploma or equivalent. Certification in related areas is a plus. Competitive benefits and full-time hours offered.