Caseworker, Patient Support & Services

World Courier; Canada; Remote; CAD 52,000 - 68,000; Full time

Job summary

Cencora, through its Innomar Strategies division in Canada, seeks a Caseworker in Patient Support & Services to assist reimbursement processes and coordinate case updates. You will liaise with patients and providers to resolve routine issues and maintain accurate records for timely access to coverage.

This remote, full-time role offers collaboration across teams and opportunities to contribute to process improvements in patient support workflows.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in reimbursement support or related healthcare field.
• Certification in reimbursement support or related area preferred.
• Experience with patient access and claims is a plus.

Responsibilities

• Assist reimbursement processes to enable timely handling of coverage-related requests across customer operations and patient support workflows.
• Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.

Skills

Reimbursement support

Patient services

Case coordination

Customer operations

Healthcare support services

Education

High School Diploma/GED

Certification in reimbursement support

Tools

CRM systems

Process improvement

Job description

## Caseworker, Patient Support & ServicesApply: Remote, AB: Full time: Posted Today: R2617180Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. **Summary of Role:** This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression. Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes. Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control. Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity. Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution. Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.**Education:*** High School Diploma/GED or equivalent experience required.**Work Experience:** * 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required. **Certifications:*** Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.