Remote Caseworker - Patient Support & Reimbursement

World Courier; Canada; Remote; CAD 52,000 - 68,000; Full time

Job summary

Cencora, through its Innomar Strategies division in Canada, seeks a Caseworker in Patient Support & Services to assist reimbursement processes and coordinate case updates. You will liaise with patients and providers to resolve routine issues and maintain accurate records for timely access to coverage.

This remote, full-time role offers collaboration across teams and opportunities to contribute to process improvements in patient support workflows.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in reimbursement support or related healthcare field.
• Certification in reimbursement support or related area preferred.
• Experience with patient access and claims is a plus.

Responsibilities

• Assist reimbursement processes to enable timely handling of coverage-related requests across customer operations and patient support workflows.
• Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.

Skills

Reimbursement support

Patient services

Case coordination

Customer operations

Healthcare support services

Education

High School Diploma/GED

Certification in reimbursement support

Tools

CRM systems

Process improvement

Job description

Cencora, through its Innomar Strategies division in Canada, seeks a Caseworker in Patient Support & Services to assist reimbursement processes and coordinate case updates. You will liaise with patients and providers to resolve routine issues and maintain accurate records for timely access to coverage.

This remote, full-time role offers collaboration across teams and opportunities to contribute to process improvements in patient support workflows.