Remote Caseworker: Health Access & Support

Innomar Strategies Inc.; Canada; Hybrid; CAD 44,000 - 69,000; Full time

Job summary

Innomar Strategies Inc. in Canada is seeking a Caseworker to support patient and provider programs across our Cencora services. The role involves managing cases, outbound calls, documenting activity, and ensuring adherence to protocols.

You will work from a remote setting within Canada, using Word, Excel and Outlook to track data, coordinate with healthcare professionals, and report adverse events. A 1-year customer service background and bilingual French/English are assets.

Qualifications

• Minimum 1 year of customer service experience.
• Bilingual French/English an asset.
• Ability to multitask and meet deadlines.
• Experience in medical/pharmaceutical field is an asset.
• Working knowledge of Word, Excel, Outlook.

Responsibilities

• Manage assigned projects and/or cases with attention to timelines.
• Provide telephone support to patients, healthcare professionals and funding bodies.
• Document every activity in program databases with accuracy.
• Adhere to case-management protocols and conduct follow-ups.
• Report adverse events to the appropriate units/departments.
• Participate in training and shadowing as required.

Skills

Multitasking

Attention to detail

Communication

Leadership

Education

Two-year associate's degree

Tools

Word

Excel

Outlook

Job description

Innomar Strategies Inc. in Canada is seeking a Caseworker to support patient and provider programs across our Cencora services. The role involves managing cases, outbound calls, documenting activity, and ensuring adherence to protocols.

You will work from a remote setting within Canada, using Word, Excel and Outlook to track data, coordinate with healthcare professionals, and report adverse events. A 1-year customer service background and bilingual French/English are assets.