Caseworker - Bilingual - French

Cencora; Canada; On-site; CAD 41,800 - 64,350; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid parental leave

Training programs and professional development

Job summary

Cencora is seeking a dedicated caseworker to support its patient and provider services in Canada. The role involves managing cases, providing telephone support, and ensuring compliance with management protocols. Candidates should have a strong background in customer service and be bilingual in French and English.

We offer a comprehensive suite of benefits, including training programs and development resources, to foster an inclusive culture. The salary range for this position is between $41,800 CAD and $64,350 CAD.

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, or computer sciences.
• A minimum of one year experience in customer service.
• Experience in the medical and pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and/or cases.
• Telephone support for patient and healthcare professional inquiries.
• Document activities in a program-specific database.

Skills

Bilingual (French/English)

Attention to detail

Strong problem solving skills

Ability to multitask

Effective interpersonal and leadership skills

Education

Associate's degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support:
  • Implementing call‑centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
  • funding and access issues, including private, public and special access programs;
  • compliance programs
• Administer and adhere to case‑management protocols, including clinical monitoring, data collection, on‑going patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on‑going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter‑departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time

Education

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two‑year associate's degree program or equivalent combination of experience and education.

Work Experience

• A minimum of one (1) year experience in customer service.

Skills And Knowledge

• Bilingual (French/ English) is required
• Ability to multitask
• Attention to detail
• Strong problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem‑solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English‑speaking customers, patients or peers from cross‑functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$41,800 CAD - 64,350 CAD

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French‑English bilingual opportunities. Please note that only those who qualify will be contacted.

Affiliated Companies

Affiliated Companies: Innomar Strategies