Healthcare Programs Coordinator – Patient & Provider Support

Innomar Strategies; Quebec; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Innomar Strategies, a Cencora division in Canada, seeks an administrative professional to support patient/provider programs and clinic operations. The role focuses on CRM data entry, patient record maintenance, scheduling, and coordinating with healthcare providers.

The incumbent will handle calls, assist with reports and audits, and support cross-functional teams across multiple clinics. Bilingual English/French is an asset; post-secondary training in medical administration is preferred.

Qualifications

• High School Diploma or Post Secondary training preferred.
• Experience with CRM systems is an asset.
• Bilingual English and French is an asset.

Responsibilities

• Perform general administrative tasks (mail, typing, filing).
• Create and maintain patient records in the CRM; ensure accuracy.
• Process program-related tasks and assist with patient progression.
• Liaise between team members and manage inbound/outbound calls.
• Assist with inventory, supplies, and scheduling for clinics.
• Contribute to training and documentation; support IT issues in clinics.

Skills

Bilingual English/French

CRM data entry

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Post-secondary in medical administration or related

Tools

Salesforce

Job description

Innomar Strategies, a Cencora division in Canada, seeks an administrative professional to support patient/provider programs and clinic operations. The role focuses on CRM data entry, patient record maintenance, scheduling, and coordinating with healthcare providers.

The incumbent will handle calls, assist with reports and audits, and support cross-functional teams across multiple clinics. Bilingual English/French is an asset; post-secondary training in medical administration is preferred.