Remote Bilingual Customer Support (French–English)

BET99; Canada; Remote; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and sick days

Paid birthday off

100% employer-paid benefits

Mentorship programs

Employee events and book clubs

Referral program for bonuses

Recognition programs

Modern tools and tech

Streamlined onboarding process

Job summary

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email. You will be responsible for ensuring customer satisfaction, addressing issues swiftly, and maintaining a fast-paced work ethic. To succeed, candidates should be bilingual in French and English, have excellent communication skills, and be prepared for flexible shifts. This full-time role offers remote freedom and various benefits, cultivating a supportive and dynamic work environment.

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience.
• Must possess excellent communication skills in both languages.
• Experience with Zendesk or similar tools is preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Work scheduled hours to respond to emails and live chats.
• Report any ongoing issues or training requirements to management.
• Maintain chat response times below 10 minutes.
• Handle tickets using the Zendesk internal system.

Skills

Excellent written and verbal communication skills

Bilingual in French and English

Ability to perform well in a fast-paced environment

Zendesk Experience

Knowledge of sports and online betting

Education

Bachelor's degree or 2 years' work experience

Job description

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email. You will be responsible for ensuring customer satisfaction, addressing issues swiftly, and maintaining a fast-paced work ethic. To succeed, candidates should be bilingual in French and English, have excellent communication skills, and be prepared for flexible shifts. This full-time role offers remote freedom and various benefits, cultivating a supportive and dynamic work environment.