Remote Bilingual Support Specialist

TLS; London; Remote; CAD 22,000 - 28,000; Full time

Job summary

TLS is hiring a Bilingual MomentMaker (French & English) to connect with customers by phone, email, or chat from anywhere in Canada. This remote role supports real conversations, with a human reviewer at every step, and no AI screening.

You'll schedule appointments, share helpful information, listen with empathy, and follow brand guidelines to ensure a positive customer experience. The role requires evening/weekend availability and a genuine care for others, with opportunities to grow within

Qualifications

• Bilingual English/French required.
• Strong written and verbal communication.
• Comfort with technology and learning new systems.
• Availability for evening and weekend shifts.

Responsibilities

• Connect with customers via phone, email, or chat
• Schedule appointments and share helpful information
• Listen with empathy and find the best solutions
• Record accurate details and follow brand guidelines
• Partner with your team to create a positive experience for every interaction

Skills

Bilingual (English-French)

Strong communication

Tech-savvy

Empathy in service

Evening/weekend availability

Job description

TLS is hiring a Bilingual MomentMaker (French & English) to connect with customers by phone, email, or chat from anywhere in Canada. This remote role supports real conversations, with a human reviewer at every step, and no AI screening.

You'll schedule appointments, share helpful information, listen with empathy, and follow brand guidelines to ensure a positive customer experience. The role requires evening/weekend availability and a genuine care for others, with opportunities to grow within