Bilingual Premium Support Specialist (EN/FR)

Traveltechessentialist; Canada; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community. This full-time role requires expertise in hospitality, with a focus on delivering exceptional service in both English and French. Responsibilities include managing complex cases and fostering strong relationships with users. The position is primarily remote, suitable for candidates based in Canada, with a flexible approach to evolving business needs.

Qualifications

• 3+ years of experience in customer service, particularly in hospitality.
• Ability to work shifts including weekends and public holidays.
• Proven capability to manage complex cases with high-profile clients.

Responsibilities

• Provide exceptional customer service support to the Airbnb community.
• Handle complex case management and ensure final resolution.
• Engage with internal and external stakeholders effectively.

Skills

Hospitality experience

Verbal and written communication in English and French

Active listening skills

Empathy and patience

Strong organizational skills

Tools

CRM systems

Google Suite

Apple/Mac OS

Job description

A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community. This full-time role requires expertise in hospitality, with a focus on delivering exceptional service in both English and French. Responsibilities include managing complex cases and fostering strong relationships with users. The position is primarily remote, suitable for candidates based in Canada, with a flexible approach to evolving business needs.