Bilingual Care Claims Associate (English/French)

Sedgwick; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Care Team Representative who is bilingual in English and French. This role involves providing outstanding support to customers regarding claims processing, displaying empathy, and educating callers about the necessary documentation and procedures. Ideal candidates should have strong communication and organizational skills, with at least one year of customer service experience. The company promotes a work-life balance and is dedicated to the growth of its employees.

Qualifications

• One year customer service experience or equivalent is required.
• Inbound call center experience preferred.

Responsibilities

• Provide excellent service displaying empathy to callers regarding claims.
• Acts as primary liaison with callers from multiple client accounts.
• Educates customers about documentation required to file/process a claim.

Skills

Excellent verbal and written communication skills

PC literate, including Microsoft Office products

Strong organizational skills

Good interpersonal skills

Ability to multi-task in a fast-paced environment

Ability to work in a team environment

Education

High school diploma or GED

Job description

A leading service provider is seeking a Care Team Representative who is bilingual in English and French. This role involves providing outstanding support to customers regarding claims processing, displaying empathy, and educating callers about the necessary documentation and procedures. Ideal candidates should have strong communication and organizational skills, with at least one year of customer service experience. The company promotes a work-life balance and is dedicated to the growth of its employees.