Fully Remote Bilingual CX Specialist (EN/FR)

First Advantage Corporation; Quebec; Remote; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Fully Remote

Benefits package

Job summary

First Advantage Corporation is seeking a bilingual Customer Experience Specialist for full-time remote work in Canada. The role involves supporting clients and candidates via voice, chat, and email, navigating CRM systems, and ensuring timely issue resolution with empathy.

Strong multitasking and documentation skills are essential. Requirements include a high school diploma and 2+ years in customer-facing roles, with 3–5 years preferred, plus fluency in English and French-Canadian.

Qualifications

• High school diploma or GED required.
• Two years of experience in a customer-facing or knowledge-delivery role; 3–5 years preferred.
• Fluency in English and French-Canadian.
• Ability to use multiple software applications and systems simultaneously.
• Strong written and verbal communication in English and French.
• Detail-oriented documentation of interactions and adherence to procedures.
• Willingness to learn new tools and adapt to changes in customer needs.

Responsibilities

• Handle inquiries via chat, phone, and email across channels.
• Login to and navigate multiple business applications with high availability.
• Proactively engage with customers to resolve issues.
• Accurately document interactions and escalate as needed.
• Collaborate with internal teams to ensure timely resolutions.
• Maintain professionalism and empathy in all communications.

Skills

Bilingual English-French-Canadian

Multitasking

Customer service

Communication

Documentation

Time management

Education

High school diploma/GED

Tools

CRM platforms

Outlook

Teams

Windows OS

Job description

First Advantage Corporation is seeking a bilingual Customer Experience Specialist for full-time remote work in Canada. The role involves supporting clients and candidates via voice, chat, and email, navigating CRM systems, and ensuring timely issue resolution with empathy.

Strong multitasking and documentation skills are essential. Requirements include a high school diploma and 2+ years in customer-facing roles, with 3–5 years preferred, plus fluency in English and French-Canadian.