Remote Bilingual Caseworker (French/English) – Reimbursement

Innomar Strategies Inc.

Quebec

Hybrid

CAD 48,000 - 66,000

Full time

7 days ago

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Job summary

Innomar Strategies Inc. is seeking a bilingual Caseworker to support reimbursement processes for patient and provider workflows. The role requires coordinating benefits documentation, case updates, and communications to advance case progression across Canada.

The candidate will handle routine reimbursement issues and maintain accurate records while liaising with internal teams and external partners. The ideal candidate has 2+ years in reimbursement support or related fields, with strong

Qualifications

2+ years of experience in reimbursement support or patient services.
Bilingual English/French required.
Ability to coordinate with internal/external stakeholders to resolve issues.

Responsibilities

Assist reimbursement processes to enable timely handling of coverage-related requests.
Coordinate benefits documentation, case updates, and follow-up communications to advance case progression.
Resolve routine reimbursement issues, documentation gaps, and workflow exceptions.
Maintain accurate case records and reimbursement documentation for reporting and workflow control.
Monitor reimbursement trends and escalation indicators to support proactive issue resolution.
Collaborate with internal and external stakeholders to align communications and reimbursement requirements.