Remote Caseworker – Reimbursement & Patient Support

Mwiah; Canada; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

AmerisourceBergen is seeking a Caseworker for a 12-month contract, supporting reimbursement and patient access workflows. The role emphasizes accurate case handling, documentation, and proactive communication with providers and patients. A strong attention to detail and 2+ years in related roles are preferred.

The position offers a full-time remote arrangement in Canada and opportunities to contribute to process improvements within a large healthcare services organization.

Qualifications

• High School Diploma or GED required; relevant certifications preferred.
• 2+ years experience in reimbursement support, patient services, or related healthcare operations.
• Proficiency with CRM systems and ability to coordinate case workflows.

Responsibilities

• Assist reimbursement processes to enable timely, accurate handling of coverage-related requests.
• Coordinate benefits documentation, case updates, and follow-up communications to progress cases.
• Resolve routine reimbursement issues and documentation gaps to reduce delays.
• Maintain accurate case records and system updates for reporting readiness.
• Collaborate with stakeholders to clarify reimbursement requirements and support case resolution.

Education

High School Diploma/GED or equivalent

Tools

CRM systems

Job description

AmerisourceBergen is seeking a Caseworker for a 12-month contract, supporting reimbursement and patient access workflows. The role emphasizes accurate case handling, documentation, and proactive communication with providers and patients. A strong attention to detail and 2+ years in related roles are preferred.

The position offers a full-time remote arrangement in Canada and opportunities to contribute to process improvements within a large healthcare services organization.