Remote Bilingual BDC Specialist

Kognitive Sales Solutions; Toronto; Hybrid; CAD 38,000 - 53,000; Full time

Benefits offered by this job

Fully Remote

Flexible schedule

Performance incentives

Sales training

Job summary

Optimy.ai, a division of Kognitive Tech Inc., is hiring a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. You will work with AI Nurture tech and human sales tactics to secure qualified appointments for Sales and Service teams.

Expected to exceed KPI targets with flexible schedules and fully remote work. Join a growing team applying AI to automotive retail, delivering personalized customer experiences online.

Qualifications

• 1–2 years in business development, inside sales, or call center roles; automotive experience is a plus.
• Comfortable using AI-driven communication tools.
• Proficient with automotive CRM platforms (VinSolutions, eLead, DealerSocket, etc.).
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Proven ability to meet or exceed appointment-setting and performance metrics.

Responsibilities

• Manage high-volume inbound and outbound calls, texts, emails, and chat for Sales and Service.
• Engage leads through Optimy.ai platform and handle objections to secure appointments.
• Qualify customer needs and convert leads into booked appointments with strong customer experience.
• Follow up with unsold leads, no-shows, and service opportunities to drive conversions.
• Track all customer interactions and lead progress in the CRM.
• Execute workflows and scripts to maintain conversion and appointment rates.
• Meet or exceed KPI targets for appointments, show rate, and conversion.

Skills

Inbound/outbound calls

CRM proficiency

AI tools familiarity

Verbal and written communication

Multitasking

Appointment setting

Tools

VinSolutions

eLead

DealerSocket

Job description

Optimy.ai, a division of Kognitive Tech Inc., is hiring a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. You will work with AI Nurture tech and human sales tactics to secure qualified appointments for Sales and Service teams.

Expected to exceed KPI targets with flexible schedules and fully remote work. Join a growing team applying AI to automotive retail, delivering personalized customer experiences online.