Bilingual BDC Representative (EN/FR)

Kognitive Sales Solutions; Toronto; Hybrid; CAD 38,000 - 53,000; Full time

Benefits offered by this job

Fully Remote

Flexible schedule

Performance incentives

Sales training

Job summary

Optimy.ai, a division of Kognitive Tech Inc., is hiring a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. You will work with AI Nurture tech and human sales tactics to secure qualified appointments for Sales and Service teams.

Expected to exceed KPI targets with flexible schedules and fully remote work. Join a growing team applying AI to automotive retail, delivering personalized customer experiences online.

Qualifications

• 1–2 years in business development, inside sales, or call center roles; automotive experience is a plus.
• Comfortable using AI-driven communication tools.
• Proficient with automotive CRM platforms (VinSolutions, eLead, DealerSocket, etc.).
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Proven ability to meet or exceed appointment-setting and performance metrics.

Responsibilities

• Manage high-volume inbound and outbound calls, texts, emails, and chat for Sales and Service.
• Engage leads through Optimy.ai platform and handle objections to secure appointments.
• Qualify customer needs and convert leads into booked appointments with strong customer experience.
• Follow up with unsold leads, no-shows, and service opportunities to drive conversions.
• Track all customer interactions and lead progress in the CRM.
• Execute workflows and scripts to maintain conversion and appointment rates.
• Meet or exceed KPI targets for appointments, show rate, and conversion.

Skills

Inbound/outbound calls

CRM proficiency

AI tools familiarity

Verbal and written communication

Multitasking

Appointment setting

Tools

VinSolutions

eLead

DealerSocket

Job description

Ifyou’redriven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, thisis your chance to join the Optimy.ai team, a division of Kognitive Tech Inc.

Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads.

In this role, you will work alongsideOptimy.ai’sAI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments whilemaintaininga strong customer experience.

Roles and Responsibilities

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.

• Monitor and engage leads through theOptimy.aiplatform, stepping in where AI tools leave off to handle objections and secure appointments.

• Qualify customer needs and convert leads into booked appointments whilemaintaininga strong customer experience.

• Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.

• Accurately track all customer interactions and leadprogresswithin the CRM system.

• Execute workflows and scripts aligned with performance standards to ensure consistentconversion and appointment rates.

• Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.

Qualifications& Requirements

Required:

• 1–2 years of experience inbusiness development, inside sales, or call centerrole;automotiveexperience is an asset.

• Comfortable working with AI-driven communication tools.

• Proficiencywith automotive CRM platforms (e.g., VinSolutions,eLead,DealerSocket, etc.).

• Excellent verbal and written communication skills.

• Strong organizational skills and ability to multitask effectively.

• Proven ability to meet or exceedappointment-settingand performance metrics.

Preferred:

• Experience in both sales and service BDC functions.

• Familiarity with digital retailing tools and chat platforms.

Why Join Us?

• Work alongside innovative AI technology in a growing space.

• Competitivecompensation of $20/hourand performance-based incentives.

• Comprehensive sales training and mentorship to excel inand enhance sales skills.

• Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization.

• Flexible schedule.

• Fully Remote.

We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. Ifyou need any type of accommodation, please let us know.

Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.