Remote Bilingual Agent Support Concierge (English/French)

eXp World Holdings Inc.; Canada; Remote; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employer paid medical coverage

Dental & Vision benefits

Fully remote environment

Company supplied equipment

Job summary

eXp World Holdings Inc. in Canada is seeking an eXpert Care Desk, Concierge for a remote role across the country. You will provide world-class support to agents via ticketing, live chat, and email, guiding them to the right resources and ensuring smooth onboarding and ongoing assistance.

Your strong English and French communication, plus 2+ years in customer service, will help you excel in a fully remote environment with company-provided equipment and benefits.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication in English and French.
• Strong organizational skills.
• Proficient with Microsoft Office/Google Suite.
• 2+ years in the customer service industry.

Responsibilities

• Frontline support for the ticket system and agent CRM.
• Assist agents with questions through the world ticketing system and multi-queue phone system.
• Direct agents to appropriate resources and departments.
• Respond to inquiries via live chat and email.

Skills

Bilingual English-French

Customer service

MS Office

Google Suite

Written communication

Verbal communication

Education

High school Diploma/GED

Job description

eXp World Holdings Inc. in Canada is seeking an eXpert Care Desk, Concierge for a remote role across the country. You will provide world-class support to agents via ticketing, live chat, and email, guiding them to the right resources and ensuring smooth onboarding and ongoing assistance.

Your strong English and French communication, plus 2+ years in customer service, will help you excel in a fully remote environment with company-provided equipment and benefits.