Remote Customer Care Specialist - Bilingual

TP Canada; Newfoundland and Labrador; Hybrid; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Benefits

Bilingual premium

Career progression opportunities

Referral program

Job summary

Teleperformance Canada is hiring for a remote customer service role that connects some of the world's leading brands with their customers. You will provide first-level support via phone, chat, and email from home across multiple Canadian provinces.

The position offers paid training, bilingual compensation, benefits, and an opportunity for internal career progression. You will join a diverse team renowned for delivering exceptional service and building lasting client relationships.

Qualifications

• Minimum 6 months in customer facing environments (phone, chat, in person).
• High school diploma minimum; tech certification is a plus.
• Excellent written and spoken English communication.
• Able to type 35 wpm and pass language/grammar screening.
• Excellent home internet connection and reliable work-from-home setup.

Responsibilities

• Provide first level customer service solutions regarding client products.
• Build and maintain positive customer relations with personalized solutions.
• Schedule service calls and follow up with customers/clients.
• Input data accurately using prescribed applications.
• Exhibit strong call handling, active listening, empathy, and professionalism.

Skills

Customer service

Communication

Typing 35 wpm

Dependable work ethic

Home internet reliability

Education

High school diploma

Tech degree or certification (a plus)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Teleperformance Canada is hiring for a remote customer service role that connects some of the world's leading brands with their customers. You will provide first-level support via phone, chat, and email from home across multiple Canadian provinces.

The position offers paid training, bilingual compensation, benefits, and an opportunity for internal career progression. You will join a diverse team renowned for delivering exceptional service and building lasting client relationships.