French Customer Service Support Agent

MCI; Canada; Remote; CAD 38,000 - 58,000; Full time

Job summary

MCI is seeking a French Customer Service Support Agent to assist French-speaking customers across multiple channels from a remote home-based setting in Canada. You will be the frontline contact, resolving inquiries and delivering care-focused service to ensure exceptional customer experiences.

Ideal candidates communicate confidently in French and English, thrive in a fast-paced environment, and are committed to maintaining accurate records while meeting team performance targets.

Qualifications

• Fluency in French and English (spoken and written).
• Experience in a customer service or call center environment, preferably in a BPO setting.
• High School Diploma or GED required.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless customer support.

Skills

French language

English language

Education

High School Diploma/GED

Job description

LOCATION

Remote Work-at-Home | Canada

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels and making sure every interaction is handled with care.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.

• Handle customer inquiries, complaints, and requests in a professional and timely manner.

• Accurately capture and update customer information in internal systems and CRM platforms.

• Troubleshoot and resolve customer issues while maintaining high service standards.

• Escalate complex issues to the appropriate internal teams when necessary.

• Maintain detailed and accurate records of all customer interactions.

• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

• Follow company policies, procedures, and compliance guidelines.

• Collaborate with team members and other departments to ensure seamless customer support.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma/GED

• Fluency in French and English (spoken and written) is essential.

• Previous experience in a customer service or call centre environment, preferably within a BPO environment.