eXpert Care Desk, Concierge - Canada - (REMOTE)

eXp World Holdings Inc.; Canada; Remote; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employer paid medical coverage

Dental & Vision benefits

Fully remote environment

Company supplied equipment

Job summary

eXp World Holdings Inc. in Canada is seeking an eXpert Care Desk, Concierge for a remote role across the country. You will provide world-class support to agents via ticketing, live chat, and email, guiding them to the right resources and ensuring smooth onboarding and ongoing assistance.

Your strong English and French communication, plus 2+ years in customer service, will help you excel in a fully remote environment with company-provided equipment and benefits.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication in English and French.
• Strong organizational skills.
• Proficient with Microsoft Office/Google Suite.
• 2+ years in the customer service industry.

Responsibilities

• Frontline support for the ticket system and agent CRM.
• Assist agents with questions through the world ticketing system and multi-queue phone system.
• Direct agents to appropriate resources and departments.
• Respond to inquiries via live chat and email.

Skills

Bilingual English-French

Customer service

MS Office

Google Suite

Written communication

Verbal communication

Education

High school Diploma/GED

Job description

eXpert Care Desk, Concierge - Canada - (REMOTE)

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada.

Bilingual (English/French) required - Must be able to communicate clearly with clients and team members in both languages.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company.

How you will make an impact:

• Frontline support for the ticket system in the world and agent support CRM.
• Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources.
• Provide world-class service to the agents
• Answer inquiries in live chat and email
• Provide resources and respond to agent inquiries via multi queue phone system
• Other duties as assigned

How you will grab our attention:

• High school Diploma/GED required
• Excellent written and verbal communication skills
• Excellent organizational skills
• Strong knowledge of Microsoft Office/Google Suite
• Excellent written and verbal communication skills in both English and French
• Problem Solving Skills
• 2+ years in the Customer Service industry

What eXp provides:

• Employer paid Medical coverage, as well as Dental & Vision benefits
• Company supplied equipment; laptop, monitor, headset
• RRSP with up to a 4% match
• Fully remote environment
• Amazing company culture

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.