National Account Leader - MSP Program Mgmt & Growth

Pyramid Consulting, Inc; Canada; On-site; CAD 128,000 - 199,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

Unlimited vacation

401(k) plan

Job summary

Pyramid Consulting, Inc. is seeking a National Account Manager / Program Manager to lead the client program nationwide, directing Client Services and Sales teams and aligning with Business Development to grow contingent labor footprints.

The role emphasizes governance, KPI tracking, and cross-functional collaboration with MSP leadership, delivery, and operations to deliver scaling solutions and strategic growth for enterprise customers.

Qualifications

• 7–10 years of experience in Program Management, Client Services, Strategic Account Management, or Workforce Solutions.
• Experience managing large enterprise staffing programs (especially Big Tech) through MSP/VMS environments.
• Strong understanding of contingent workforce management and staffing operations.

Responsibilities

• Serve as the primary Program Manager for the assigned Client/MSP account, building relationships with MSP Program Managers, Talent Advisors, Client Hiring Managers, and executive stakeholders.
• Oversee end-to-end client services operations supporting contingent workforce hiring across multiple business units.
• Partner with Client Success Managers, Delivery Managers, Recruiting Teams, Sales, and Operations to fulfill client requirements.
• Lead cross-functional initiatives to improve recruiting efficiency, submission quality, interview ratios, fill rates, and overall program performance.

Skills

Program management

Client services

Strategic account management

Workforce solutions

MSP/VMS experience

Job description

Pyramid Consulting, Inc. is seeking a National Account Manager / Program Manager to lead the client program nationwide, directing Client Services and Sales teams and aligning with Business Development to grow contingent labor footprints.

The role emphasizes governance, KPI tracking, and cross-functional collaboration with MSP leadership, delivery, and operations to deliver scaling solutions and strategic growth for enterprise customers.