Senior MSP Growth Account Manager - Remote

Jumpfactor Marketing; Canada; Remote; MXN 1,292,000 - 1,846,000; Full time

Benefits offered by this job

Performance bonuses

Paid training

Conferences

International team

Remote work

Job summary

Jumpfactor is seeking a Senior Digital Marketing Account Manager to guide MSP-focused client portfolios, driving retention, growth, and strategic value. You’ll act as a trusted advisor, leveraging data-driven insights and cross-functional collaboration to optimize campaigns and client outcomes.

The role is fully remote with a strong emphasis on performance and opportunity identification for upsells and referrals across North American accounts.

Qualifications

• 3+ years in Account Management or Client Success in a digital marketing agency.
• Experience managing North American B2B client accounts in a multi-client, retainer-based agency model.
• Proven ownership of client retention, renewals, upsells, expansion, and churn reduction.
• Strong English communication and confidence leading client calls and difficult conversations.
• Experience with KPIs such as retention, growth, CSAT, NPS, and revenue impact.
• Comfortable using CRM systems, reporting dashboards, and project management tools.
• Strong digital marketing fluency, with the ability to discuss strategy and performance with clients.
• Experience collaborating and managing client projects with SEO, PPC, Content, and Development teams (ClickUp, Jira).
• Organized, process-driven, and comfortable working in a fast-paced agency environment.

Responsibilities

• Build trusted client relationships and maintain high NPS scores.
• Manage accounts to minimize churn and drive satisfaction.
• Encourage client referrals and reviews while ensuring follow-through.
• Identify opportunities for account growth through upsells and cross-sells.
• Ensure timely activation of new clients and completion of onboarding milestones.
• Support client adoption of Jumpfactor products, courses, and communities.
• Handle escalations with professionalism and solution focus.
• Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC).
• Analyze performance data to identify trends, gaps, and improvement areas.
• Collaborate with internal teams to resolve issues and optimize outcomes.
• Lead client calls and communicate clear, transparent performance updates.
• Monitor unsigned MRR contracts and ensure timely renewals.
• Manage client tickets and communications, ensuring timely responses.
• Meet SLA for resolution and communication standards.
• Conduct periodic quality checks on client calls and meetings.
• Track client progress against KPIs and quarterly goals.
• Document insights, recommendations, and action items for leadership visibility.
• Contribute to continuous improvement of processes and team efficiency.

Skills

Account Management

Customer Success

English Proficiency

CRM

Digital Marketing

SEO & PPC

Client Relations

Project Management

Tools

ClickUp

Jira

Job description

Jumpfactor is seeking a Senior Digital Marketing Account Manager to guide MSP-focused client portfolios, driving retention, growth, and strategic value. You’ll act as a trusted advisor, leveraging data-driven insights and cross-functional collaboration to optimize campaigns and client outcomes.

The role is fully remote with a strong emphasis on performance and opportunity identification for upsells and referrals across North American accounts.