Registries Supervisor: Lead, Coach & Elevate Team

AMA - Alberta Motor Association; Calgary; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits

Retirement Savings Plan

Membership discounts

Udemy access

Paid time off: 3 weeks vacation, Me‑DI

Job summary

AMA - Alberta Motor Association in Calgary seeks a Registries Supervisor to lead a dynamic team, coach staff, and drive exceptional service for our members. You will champion process improvements and ensure adherence to AMA standards while supporting broader business goals.

The role emphasizes people leadership, collaboration with internal teams, and delivering measurable outcomes in a fast-paced environment. In-office position with opportunities for growth and impact.

Qualifications

• Must have supervisory experience.
• Must hold CORES Level 1 and Marriage License Commissioner licenses.
• Must have an updated Police Information Check (PIC).

Responsibilities

• Support AMA’s strategies and provide direction to employees in daily interactions.
• Maintain high engagement and retention within the team.
• Plan, evaluate, and improve efficiency of business processes and procedures.
• Ensure adherence to Association standards and guidelines by the team.
• Coach, mentor and develop staff.
• Provide performance feedback through recognition and reviews.
• Coordinate with suppliers to ensure staff training and up-to-date product information.
• Keep members satisfied through service excellence and timely communications.
• Meet/exceed sales and revenue budgets while balancing expenses.
• Review performance data to monitor productivity and goal achievement.

Skills

Supervisory experience

Team leadership

Coaching staff

Communication

Education

CORES Level 1

Marriage License Commissioner licenses

Job description

AMA - Alberta Motor Association in Calgary seeks a Registries Supervisor to lead a dynamic team, coach staff, and drive exceptional service for our members. You will champion process improvements and ensure adherence to AMA standards while supporting broader business goals.

The role emphasizes people leadership, collaboration with internal teams, and delivering measurable outcomes in a fast-paced environment. In-office position with opportunities for growth and impact.