Supervisor, Registry Services

AMA - Alberta Motor Association; Calgary; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits

Retirement Savings Plan

Membership discounts

Udemy access

Paid time off: 3 weeks vacation, Me‑DI

Job summary

AMA - Alberta Motor Association in Calgary seeks a Registries Supervisor to lead a dynamic team, coach staff, and drive exceptional service for our members. You will champion process improvements and ensure adherence to AMA standards while supporting broader business goals.

The role emphasizes people leadership, collaboration with internal teams, and delivering measurable outcomes in a fast-paced environment. In-office position with opportunities for growth and impact.

Qualifications

• Must have supervisory experience.
• Must hold CORES Level 1 and Marriage License Commissioner licenses.
• Must have an updated Police Information Check (PIC).

Responsibilities

• Support AMA’s strategies and provide direction to employees in daily interactions.
• Maintain high engagement and retention within the team.
• Plan, evaluate, and improve efficiency of business processes and procedures.
• Ensure adherence to Association standards and guidelines by the team.
• Coach, mentor and develop staff.
• Provide performance feedback through recognition and reviews.
• Coordinate with suppliers to ensure staff training and up-to-date product information.
• Keep members satisfied through service excellence and timely communications.
• Meet/exceed sales and revenue budgets while balancing expenses.
• Review performance data to monitor productivity and goal achievement.

Skills

Supervisory experience

Team leadership

Coaching staff

Communication

Education

CORES Level 1

Marriage License Commissioner licenses

Job description

The Opportunity

When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always theenthusiastic cheerleader. You’re a natural leader who knows how to get things done and how to motivate your staff to help you do it. (And of course, you’re more than willing to roll up your own sleeves to help whenever necessary). For you, being a supervisor is all about making a positive difference for the business, members and of course in the lives of your team members.

YOU'RE A CUSTOMER SERVICE guru.

The Opportunity

When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always theenthusiastic cheerleader. You’re a natural leader who knows how to get things done and how to motivate your staff to help you do it. (And of course, you’re more than willing to roll up your own sleeves to help whenever necessary). For you, being a supervisor is all about making a positive difference for the business, members and of course in the lives of your team members.

We’re looking for a RegistriesSupervisor who’s ready for their next big challenge – could it be you?

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods.

Who You Are

• You’re a flexible, team player who excels in a fast-paced environment and thrives on change.
• You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
• One of thefavouriteparts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.
• You excel under pressure - in fact, you pride yourself on staying cool and calm evenin the midst ofchaos.
• You understand the importance of being approachable and keeping an open door to your staff.
• You’re a big picture thinker who knows how to create timelines, evaluate information and troubleshoot in order to reach your team’s goals.
• You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.

How You’ll Make an Impact

• Reporting to the Manager of Member and Travel Services, you’ll support AMA’s strategies and plans, providing direction to employees to help them deliver on these strategies in their everyday interactions and activities.
• Live our culture of treating others just like family and friends while maintaining high engagement and retention levels within your team.
• Assist your Manager to plan, evaluate, and improve the efficiency of business processes and procedures.
• Protect our brand image by making sure your team sticks to our Association standards and guidelines
• Coach, mentor and develop staff.
• Provide effective performance feedback through employee recognition and rewards, and regular performance reviews.
• Work with suppliers to ensure your team receives appropriate training and has the most current product and services information.
• Keep our Members happy through operational excellence, quality service and delivering timely communications.
• Meet/exceed sales and revenue budgets while balancing expenses.
• Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal achievement and overall effectiveness.

What You Bring To The Table

• You already have supervisoryexperience under your belt and are ready for your next big challenge.
• You have your CORES Level 1 and Marriage License Commissioner licenses.
• You have an updated Police Information Check (PIC).

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

Work Model

In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.