Registry Manager - Fort McMurray Registry

New Star Capital Group of Companies; Fort McMurray; On-site; CAD 70,000 - 95,000; Full time

Job summary

New Star Capital Group of Companies is seeking a Registry Manager in Fort McMurray to lead daily registry operations and guide a team of clerks. You will ensure accurate transactions, maintain compliance with government processes, and provide coaching to staff for exceptional client service.

You will drive performance, manage schedules, and address issues professionally while staying current with regulatory changes. Strong leadership and communication are essential for success.

Qualifications

• Previous Motor Vehicle Registry experience.
• Previous supervisory or management experience, preferably in a registry environment.
• Strong knowledge of registry transactions and government processes.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to lead, coach, and hold a team accountable.
• Strong organizational and problem-solving skills.
• Professional and composed in a busy, customer-facing environment.
• Positive attitude and willingness to lead by example.
• Ability to work evenings and weekends as required.

Responsibilities

• Lead, motivate, and support a team of Registry Clerks.
• Oversee daily registry operations and ensure accurate transactions.
• Provide coaching, training, feedback, and support to team members.
• Manage employee schedules, breaks, attendance, and staffing.
• Ensure compliance with Service Alberta requirements and company policies.
• Maintain high standards for cash handling, balancing, and documentation.
• Support employees with complex transactions and customer concerns.
• Address performance and operational issues promptly and professionally.
• Monitor office performance and help achieve operational and customer service goals.
• Maintain a professional, positive, customer-focused workplace.
• Communicate updates and opportunities to senior management.
• Stay current with changes to registry programs, procedures, and government requirements.

Skills

Leadership

Team supervision

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Professional demeanor

Evenings/weekends availability

Registry operations knowledge

Job description

Our growing group of Motor Vehicle Registry Offices islooking for an experienced and motivated Registry Manager to join our team.

This is an excellent opportunity for an individual who isconfident in their leadership abilities, enjoys working with people, and has astrong understanding of registry operations. The successful candidate will playan important role in leading the team, overseeing daily operations, andensuring our clients receive exceptional service.

What You’ll Do

As the Registry Manager, you will be responsible for theoverall day-to-day operation of the office, including:

• Lead,motivate, and support a team of Registry Clerks.
• Overseedaily registry operations and ensure transactions are completed accuratelyand efficiently.
• Providecoaching, training, feedback, and ongoing support to team members.
• Manageemployee schedules, breaks, attendance, and day-to-day staffingrequirements.
• Ensurecompliance with Service Alberta requirements, legislation, governmentprocesses, and company policies.
• Maintainhigh standards for cash handling, balancing, documentation,confidentiality, and transaction accuracy.
• Supportemployees with complex transactions and customer concerns.
• Addressperformance and operational issues promptly and professionally.
• Monitoroffice performance and assist with achieving established operational andcustomer service goals.
• Maintaina professional, positive, and customer-focused workplace.
• Communicateoperational updates, concerns, and opportunities to senior management.
• Staycurrent with changes to registry programs, procedures, and governmentrequirements.

What We’re Looking For

The ideal candidate will have:

• PreviousMotor Vehicle Registry experience.
• Previoussupervisory or management experience, preferably in a registryenvironment.
• Strongknowledge of registry transactions and government processes.
• Excellentcustomer service and communication skills.
• Strongattention to detail and accuracy.
• Theability to confidently lead, coach, and hold a team accountable.
• Strongorganizational and problem-solving skills.
• Theability to remain professional and composed in a busy, customer-facingenvironment.
• Apositive attitude and willingness to take ownership and lead by example.
• Theability to work evenings and weekends as required.

Why Join Us?

We are committed to building a strong team and providingopportunities for employees to grow their careers within our organization. Thisposition offers the opportunity to take on a leadership role, develop yourmanagement skills, and make a meaningful impact on the success of a busyregistry office.