Supervisor, Registry Services

Alberta Motor Association; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness spending accounts

Retirement Savings Plan

Member discounts

Udemy access for learning

Paid time off including 3 weeks

Job summary

Alberta Motor Association in Calgary is seeking a Registries Supervisor to lead a dynamic team in a busy member services environment. You’ll coach staff, set priorities, and ensure daily operations align with AMA standards while delivering high quality service.

As a supervisor, you’ll manage performance, support training, and uphold the organization’s commitment to inclusion and customer satisfaction. This role is office-based with opportunities to contribute to revenue and operational

Qualifications

• Supervisory experience leading a team in a fast-paced environment.
• Licences: CORES Level 1 and Marriage License Commissioner are required.
• Police Information Check (PIC) or equivalent clearance.

Responsibilities

• Provide direction to employees to deliver strategies in daily interactions.
• Coach, mentor and develop staff while maintaining engagement.
• Ensure service standards and guidelines are followed to protect the AMA brand.
• Meet or exceed service and revenue targets while controlling costs.
• Collaborate with suppliers to ensure training and up-to-date product information.

Skills

Supervisory experience

Team leadership

Coaching staff

Strong communication

Education

CORES Level 1

Marriage License Commissioner license

Job description

YOU'RE A CUSTOMER SERVICE guru.

The Opportunity

When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always theenthusiastic cheerleader. You’re a natural leader who knows how to get things done and how to motivate your staff to help you do it. (And of course, you’re more than willing to roll up your own sleeves to help whenever necessary). For you, being a supervisor is all about making a positive difference for the business, members and of course in the lives of your team members.

We’re looking for a RegistriesSupervisor who’s ready for their next big challenge – could it be you?

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods.

Who You Are

• You’re a flexible, team player who excels in a fast-paced environment and thrives on change.
• You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
• One of thefavouriteparts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.
• You excel under pressure - in fact, you pride yourself on staying cool and calm evenin the midst ofchaos.
• You understand the importance of being approachable and keeping an open door to your staff.
• You’re a big picture thinker who knows how to create timelines, evaluate information and troubleshoot in order to reach your team’s goals.
• You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.

How You’ll Make an Impact

• Reporting to the Manager of Member and Travel Services, you’ll support AMA’s strategies and plans, providing direction to employees to help them deliver on these strategies in their everyday interactions and activities.
• Live our culture of treating others just like family and friends while maintaining high engagement and retention levels within your team.
• Assist your Manager to plan, evaluate, and improve the efficiency of business processes and procedures.
• Protect our brand image by making sure your team sticks to our Association standards and guidelines
• Coach, mentor and develop staff.
• Provide effective performance feedback through employee recognition and rewards, and regular performance reviews.
• Work with suppliers to ensure your team receives appropriate training and has the most current product and services information.
• Keep our Members happy through operational excellence, quality service and delivering timely communications.
• Meet/exceed sales and revenue budgets while balancing expenses.
• Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal achievement and overall effectiveness.

What You Bring to the Table

• You already have supervisoryexperience under your belt and are ready for your next big challenge.
• You have your CORES Level 1 and Marriage License Commissioner licenses.
• You have an updated Police Information Check (PIC).

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

WORK MODEL

In-Office-