Regional Service Coordinator

SMS Equipment Inc.; Kamloops; On-site; CAD 58,000 - 60,000; Full time

Benefits offered by this job

Comprehensive group benefits plan

RRSP matching

Job summary

SMS Equipment Inc. in Kamloops, BC, is seeking a Regional Service Coordinator to support a group of branches by coordinating work orders, maintaining reporting accuracy, and providing administrative support that helps ensure efficient service operations and customer satisfaction.

This on-site role runs Monday to Friday with a salary of $58,000 to $60,000 per year. A High School diploma or an Office Administration Certificate is required; ERP experience is an asset.

Qualifications

• Prior administrative experience is required.
• High School diploma or Office Administration Certificate.
• Knowledge of ERP systems is an asset.

Responsibilities

• Organize and file service work orders and maintain billing accuracy.
• Open, review, and document work orders with required information.
• Collect data by communicating with customers, field supervisors and branches.
• Close work orders, obtain approvals, and review documentation for completeness.
• Open and track warranty work orders and assist with warranty claims.

Skills

Administrative experience

Team-oriented

Attention to detail

Multitasking

Time management

Education

High School diploma

Office Administration Certificate

Tools

ERP Systems

Job description

Description

SMS Equipment is looking for a Regional Service Coordinator to support a dedicated group of branches by coordinating work orders, maintaining reporting accuracy, and providing administrative support that helps ensure efficient service operations and customer satisfaction.

Work Location:Kamloops, BC
Salary:$58,000 - $60,000 annually.
Work Arrangement:Fixed on site.
Schedule:Monday to Friday.

What You’ll Do

• Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
• Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
• Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
• Closing/Costing of work orders:Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
• Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.

What You Bring

The ideal candidate will have prior administrative experience and aHigh School diploma and/or an Office Administration Certificate. Other combinations of education and experience may also be considered. Additional qualifications include:

• Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
• Team-oriented and able to collaborate while also working independently.
• High attention to detail and ability to meet deadlines.
• Ability to multitask and prioritize workload.
• Knowledge of ERP Systems a definite asset.

This position is classified as anIndividual Contributorrolein SMS Equipment’s competency framework, requiring demonstration ofcore competencies(customer focus, collaboration, and technical/functional expertise).

At SMS Equipment,safety is one of our core valuesand we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

At SMS Equipment, theright partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that valuessafety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.