Service Advisor

SMS Equipment Inc.; Fort McMurray; On-site; CAD 65,000 - 70,000; Full time

Job summary

SMS Equipment Inc. in Fort McMurray, AB is seeking a Service Advisor to coordinate daily maintenance and repair activities within our Automotive Shop. The role is on-site with a 7 days on/7 days off schedule and involves acting as the main contact for planning, quotations, and customer communication.

The candidate should have 2–3 years of relevant experience, a solid grasp of safety policies, and experience with maintenance management systems to optimize operations and service delivery.

Qualifications

• Minimum of 2–3 years in a similar role.
• Strong understanding of safety policies and regulations.
• Ability to manage maintenance planning, scheduling and repair coordination.

Responsibilities

• Coordinate and schedule maintenance and repair activities for the Automotive Shop.
• Ensure all work activities comply with OHSE regulations and company policies.
• Create and manage work orders with accurate information.
• Maintain fleet information, track costs, generate monthly reports, and schedule work using maintenance management systems.
• Review warranty coverage, recalls, and service bulletins to support repair planning.
• Prepare repair quotations, obtain customer approvals, coordinate parts procurement, and schedule work completion.
• Manage inventory levels and consumable replacement approvals.
• Coordinate third‑party repair services, purchase orders, and vendor invoice processing.
• Maintain accurate service records and transfer repair data into company systems.
• Manage parts cores returns and vendor credits.
• Act as primary contact for the Automotive Department during business hours.

Skills

Customer service

Communication

Organizational skills

Problem solving

Scheduling

Tools

Maintenance management systems

Job description

Fort McMurray 63N
Fort McMurray, AB T9H3G2, CAN

Description

SMS Equipment is looking for a Service Advisor to coordinate the day-to-day planning and scheduling of maintenance and repair activities within our Automotive Shop. This role ensures safe, efficient, and cost-effective operations while serving as the primary point of contact for maintenance planning, repair quotations, work coordination, and customer communication.

Work Location: Fort McMurray, AB.
Salary: $65,000 - $70,000 per annum.
Work Arrangement: Fixed on site, working from the branch each day.
Schedule: 7 days on, 7 days off rotation.

What You'll Do

• Coordinate and schedule maintenance and repair activities for the Automotive Shop.
• Ensure all work activities are completed in accordance with OHSE regulations and company policies and procedures.
• Create and manage work orders, ensuring all required information is entered accurately.
• Maintain fleet information, track costs, generate monthly reports, and schedule work using maintenance management systems.
• Review warranty coverage, recalls, and technical service bulletins to support repair planning.
• Prepare repair quotations, obtain customer approvals, coordinate parts procurement, and schedule work completion.
• Manage inventory requirements, stock levels, and consumable replacement approvals.
• Coordinate third-party repair services, purchase orders, and vendor invoice processing.
• Maintain accurate service records and transfer completed repair information into company systems.
• Manage parts core returns and vendor credit processes.
• Act as the primary point of contact for the Automotive Department during business hours.

What You Bring

The successful candidate will bring a clear understanding of safety policies and regulations, along with working knowledge of equipment maintenance systems, estimating, and problem solving. A minimum of 2-3 years of experience in a similar role is required.

Other requirements include:

• Strong focus on quality, productivity, and equipment availability.
• High level of customer service and communication skills.
• Ability to manage maintenance planning, scheduling, and repair coordination.
• Strong organizational skills and attention to detail.
• Experience working with maintenance management systems and computerized record keeping.
• Demonstrated ability to prioritize work and manage multiple responsibilities in a fast-paced environment.

This position is classified as an Individual Contributor role in SMS Equipment's competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.