Product Support Sales Representative

SMS Equipment Inc.; Kamloops; On-site; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Competitive wages

Group benefits plan

RRSP matching

Job summary

SMS Equipment Inc. is hiring a Product Support Sales Representative in Kamloops, BC or Kelowna, BC. You will blend sales skills with hands-on tech knowledge to support parts and service, maintaining strong customer relationships and delivering solutions that keep equipment running at peak performance.

Office-based with travel to customer sites? The role is on-site, with a focus on after-sales support and equipment diagnostics to drive service excellence across Canada.

Qualifications

• 3+ years of Industrial Sales experience.
• Experience with heavy equipment preferred.
• Proficient with Excel, Word, and CRM systems.

Responsibilities

• Represent SMS as a hands-on parts/service expert.
• Build strong customer relationships and provide solutions.
• Prepare and present parts/service quotations and proposals.

Skills

Industrial Sales

CRM

Excel

Communication

Heavy equipment

Tools

CRM system

KomTrax

VHMS

Job description

At SMS Equipment, finding the right partnership makes everything possible. We are seeking a driven and technically skilledProduct Support Sales Representative to join our team in Kamloops or Kelowna, BC. In this role, you’ll be the go-to expert for product support, building trusted customer relationships and providing solutions that keep equipment running at peak performance. If you’re ready to combine your sales expertise with hands-on technical knowledge to make a real impact—this is your opportunity to join a leader in heavy equipment solutions.

Work Location: Kamloops, BC or Kelowna, BC
Salary:$48,000 annually plus a commission guarantee of $25,000 for the first year.
Work Arrangement:Fixed on site - working from the office or customer site each day.
Schedule:Monday - Friday with occasional nights and weekends

What You’ll Do

• Represent the Company as being a hands-on person as it relates to parts and service.
• Establish and maintain strong, professional relationships with customers and manufacturers.
• Provide customer support through OEM and third-party parts and service solutions.
• Provide detailed equipment repair proposals to meet customers’ specific requirements.
• Assist in evaluating used equipment to help evaluate customer needs.
• Act as a technical resource to sales professionals by providing deeper understanding of product workings or applications, as well as product limitations and non-traditional product usage.
• Report regularly and make recommendations as to how to improve products in order to see continued product improvements.
• Develop and present parts and service quotations to customers.
• Assist in getting new customers set up with KomTrax and VHMS.
• Sell parts to equipment owners, contractors, and fleet operators.
• Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.
• Travel throughout assigned territory to support customer needs and provide after-sales support.

What You Bring

The successful candidate will have a minimum of3 years’ experience in Industrial Sales, as well as experience in the heavy equipment business and familiarity with large construction equipment. Additional requirements include:

• Proficient with Microsoft Excel and Word and have experience navigating CRM systems.
• Must be self-motivated and proactive in keeping abreast of cutting-edge technology and best practices pertaining to the Company’s products and services; enhancing expertise, performance, and bottom-line productivity.
• Proficient communication skills in dealing with customers and O.E.M.s.
• Ability to travel as needed to meet business requirements and customer expectations.
• Ability to drive company vehicles for extended periods of time.

This position is classified as anIndividual Contributorrolein SMS Equipment’s competency framework, requiring demonstration ofcore competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment,safety is one of our core valuesand we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

Candidates may be required to complete

• Drug and Alcohol Check
• Reference Check
• Driver’s Abstract
• Criminal and Credit Check

At SMS Equipment,the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that valuessafety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.