Manager, PSSR

SMS Equipment Inc.; Kamloops; On-site; CAD 110,000 - 125,000; Full time

Job summary

SMS Equipment is seeking a Manager, PSSR to lead the BC Interior Product Support Sales Representative team, driving sales performance and customer success. The role reports to the General Manager, BC Interior and emphasizes coaching, strategic direction, and operational excellence on-site in Kamloops, BC.

The successful candidate will have 5–10 years in heavy equipment sales with proven leadership, plus strong analytical and relationship-building skills to develop regional growth and ensure

Qualifications

• 5–10 years of experience in the heavy equipment industry with a strong sales and marketing orientation.
• Proven experience leading people and teams.
• Strong coaching, communication and relationship-building skills.

Responsibilities

• Lead and develop the BC Interior Product Support Sales Representative (PSSR) team to drive sales performance and customer satisfaction.
• Provide coaching, training, and performance feedback to support employee development and success.
• Champion the IMPACT sales process and regional business planning tools.

Skills

Sales leadership

Team leadership

Strategic thinking

Customer focus

Job description

SMS Equipment is looking for a Manager, PSSR to lead the BC Interior Product Support Sales Representative team, driving product support growth, sales performance, business planning, and employee development. Reporting to the General Manager, BC Interior, this role provides leadership, coaching, and strategic direction to support customer success, regional growth, and operational excellence.

Work Location: Kamloops, British Columbia.
Salary: $110,000 to $125,000 per annum.
Work Arrangement: Fixed on site, working from the office or customer site each day.
Schedule: Monday to Friday.

What You'll Do:

• Lead and develop the BC Interior Product Support Sales Representative (PSSR) team, driving sales performance, customer satisfaction, and business growth.
• Provide coaching, training, and performance feedback to support employee development and success.
• Champion the effective use of the IMPACT sales process and related business planning tools.

Business Planning & Market Growth

• Develop and oversee regional sales plans, territory strategies, and business objectives.
• Identify growth opportunities, monitor market trends, and support forecasting activities.
• Collaborate with internal stakeholders to implement sales initiatives that support regional and corporate goals.

Customer & Operational Excellence

• Support key customer relationships and ensure a high standard of service across the region.
• Analyze sales performance and recommend actions to improve profitability and market share.
• Ensure consistent application of pricing strategies, policies, and business processes.

What You Bring:

The successful candidate brings 5 to 10 years of experience in the heavy equipment industry with a strong sales and marketing orientation, along with proven experience leading people. You are a collaborative leader who can influence others, drive business results, and build high-performing sales teams in a dynamic environment.

Other requirements include:

• Demonstrated ability to lead and develop geographically dispersed teams.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to influence stakeholders and gain buy-in to achieve business objectives.
• Experience developing sales strategies, business plans, and growth initiatives.
• Strong analytical skills with the ability to identify opportunities and solve business challenges.
• Ability to thrive in a fast-paced, high-energy environment.
• Excellent communication, coaching, and relationship-building skills.
• Commitment to corporate values, long-term business objectives, and employee development.

This position is classified as a Mid-Level Leader role in SMS Equipment's competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

• Drug and alcohol test
• 5-year commercial driver's abstract
• Criminal record check
• Credit check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.