Supervisor, Field Service

SMS Equipment Inc.; Wabush; On-site; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive wages

Group benefits

RRSP matching

Job summary

SMS Equipment is seeking a Field Service Supervisor in Wabush, NL to lead a skilled team supporting demanding equipment and environments. You will drive safe, efficient shop operations and uphold service quality with a focus on customer satisfaction.

The ideal candidate is technically strong, people‑focused, and committed to continuous improvement, with at least 2 years of supervisory experience in industrial settings.

Qualifications

• 2+ years of supervisory experience in industrial/heavy equipment.
• Understanding OH&S legislation and safety inspections.
• Ability to plan, prioritize and manage shop resources.
• Strong communication, leadership and problem-solving skills.
• Organized, self-motivated with independent decision-making.

Responsibilities

• Oversee daily shop operations, scheduling, and coordination of tradespeople to meet operational requirements.
• Assign work and allocate resources to optimize productivity and equipment turnaround times.
• Provide leadership, guidance, and technical support to technicians and apprentices.
• Conduct in-process and post-repair inspections to ensure quality workmanship and compliance with standards.
• Enforce company policies, safety procedures, OHSE standards, and regulatory requirements.
• Review and support the preparation of work orders, service quotes, warranty documentation, and technical reports.
• Resolve service-related issues and communicate repair solutions to support positive customer outcomes.
• Coordinate activities with lead hands, welders, subcontractors, and field service teams as required.
• Coach, train, and evaluate employees while supporting skill development and cross-training opportunities.
• Participate in incident investigations, audits, and continuous improvement initiatives.

Skills

Supervisory experience

OH&S knowledge

Leadership

Problem solving

Communication

Tools

Komatsu equipment knowledge

Job description

Job Category: Supervisor, Parts/Service/Operations

Requisition Number: SUPER007117

• Posted : September 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wabush
10 Second Avenue
Wabush, NL A0R1B0, CAN

Description

At SMS Equipment, we know our success is built on the people who keep our customers running safely and reliably. As a Field Service Supervisor you'll lead a skilled team supporting some of the most demanding equipment and operating environments in the industry.

Working with industry-leading Komatsu equipment, you'll play an important role in driving safe, efficient shop operations while supporting employee development, service quality, and customer satisfaction. This opportunity is ideal for someone who is technically strong, people-focused, and committed to continuous improvement .

Base Sala ry: $120,000 - $130,000 per annum
Work Location: Wabush, NL Work Arrangement: On-site Schedule: 14x14

What You'll Do

• Oversee daily shop operations, scheduling, and coordination of tradespeople to meet operational requirements.
• Assign work and allocate resources to optimize productivity and equipment turnaround times.
• Provide leadership, guidance, and technical support to technicians and apprentices.
• Conduct in-process and post-repair inspections to ensure quality workmanship and compliance with standards.
• Enforce company policies, safety procedures, OHSE standards, and regulatory requirements.
• Review and support the preparation of work orders, service quotes, warranty documentation, and technical reports.
• Resolve service-related issues and communicate repair solutions to support positive customer outcomes.
• Coordinate activities with lead hands, welders, subcontractors, and field service teams as required.
• Coach, train, and evaluate employees while supporting skill development and cross-training opportunities.
• Participate in incident investigations, audits, and continuous improvement initiatives.

What You Bring

You bring 2+ years of supervisory experience in an industrial or heavy equipment environment and a commitment to safe, effective operations and team success.

• Strong understanding of OH&S legislation, safety management systems, and inspection requirements.
• Proven ability to plan, prioritize, and manage shop resources effectively.
• Strong communication, leadership, and problem-solving skills.
• Highly organized and self-motivated with the ability to make sound decisions independently.

Nice to Have

• Working knowledge of Komatsu and other OEM equipment

This position is classified as a Frontline Leader role in SMS Equipment's competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is safety sensitive. Candidates may be required to complete:

• Drug and alcohol test
• 5-year commercial driver's abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible . We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect .

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.