Regional Service Coordinator

SMS Equipment Inc.; Prince George; On-site; CAD 58,000 - 60,000; Full time

Job summary

SMS Equipment is seeking a Regional Service Coordinator in Prince George, BC to support a group of branches by coordinating work orders, maintaining reporting accuracy, and providing administrative support to help ensure efficient service operations and customer satisfaction. The role is fixed on-site in Prince George with a Monday to Friday schedule and a salary of $58,000–$60,000 CAD annually.

The ideal candidate has prior administrative experience and a High School diploma or Office

Qualifications

• Prior administrative experience is required.
• High School diploma or Office Administration Certificate.
• Excellent organization and attention to detail.

Responsibilities

• Organize and file all service order documentation and maintain accurate billing and invoice data for multiple customers.
• Review work order requests for required information, create work orders, prepare folders and inform personnel of the order number.
• Collect data and documentation from customers, field supervisors and branches to ensure proper billing and documentation.

Skills

Administrative experience

Detail-oriented

Team collaboration

Strong computer skills

Education

High School diploma

Office Administration Certificate

Tools

ERP Systems

Job description

Prince George
1063 Great Street
Prince George, BC V2N2K8, CAN

Description

SMS Equipment is looking for a Regional Service Coordinator to support a dedicated group of branches by coordinating work orders, maintaining reporting accuracy, and providing administrative support that helps ensure efficient service operations and customer satisfaction.

Work Location:Prince George, BC
Salary:$58,000 - $60,000 annually.
Work Arrangement:Fixed on site.
Schedule:Monday to Friday.

What You’ll Do

• Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
• Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
• Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
• Closing/Costing of work orders:Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
• Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.

What You Bring

The ideal candidate will have prior administrative experience and aHigh School diploma and/or an Office Administration Certificate. Other combinations of education and experience may also be considered. Additional qualifications include:

• Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
• Team-oriented and able to collaborate while also working independently.
• High attention to detail and ability to meet deadlines.
• Ability to multitask and prioritize workload.
• Knowledge of ERP Systems a definite asset.

This position is classified as anIndividual Contributorrolein SMS Equipment’s competency framework, requiring demonstration ofcore competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment,safety is one of our core valuesand we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, theright partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that valuessafety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.